Terms of Use & Conditions

By accessing, registering on, or using our website, mobile application, or services, including booking sessions, engaging with coaches or analysts, or making any purchases, you acknowledge that you have read, understood, and agree to be bound by these Terms, which constitute a legally binding agreement between you (whether as an individual or on behalf of an organization) and the Company, governing your use of the platform and all related services, including applicable usage rules, payment obligations, and service conditions; such acceptance may be indicated through actions including account registration, clicking an “I agree” or similar button, or continued use of the platform, which together establish a valid and enforceable contract under applicable laws, as online terms become binding when users are given notice and take affirmative action to accept them; if you do not agree with any part of these Terms, you must refrain from accessing or using the platform or services, and continued use shall be deemed as your ongoing acceptance of the Terms and any associated policies incorporated herein by reference.

To access or use our platform and services, you must be at least 18 years of age and possess the legal capacity to enter into a binding contract under applicable laws, as individuals below the age of majority generally lack the legal competence to form enforceable agreements; by registering or using the platform, you represent and warrant that you meet these eligibility requirements, and that all information provided by you is accurate and complete; if you are under the age of 18, you may access or use the platform only through an account created and managed by a parent or legal guardian, who agrees to these Terms on your behalf and assumes full responsibility for your use of the services, including any activities, obligations, or interactions conducted through the account; we reserve the right to suspend or terminate access where we reasonably believe that a user does not meet the eligibility criteria, thereby ensuring compliance with legal requirements and maintaining the enforceability and integrity of our platform’s contractual framework.

To access and use our platform and services, you may be required to register an account by providing accurate, complete, and up-to-date information, and you agree to maintain and promptly update such information to ensure its continued accuracy; you are solely responsible for maintaining the confidentiality and security of your account credentials, including your username and password, and for all activities that occur under your account, whether authorized by you or not, as users are generally responsible for safeguarding their login information and any actions taken through their accounts; you agree to notify us immediately of any unauthorized use, suspected breach, or security incident involving your account and to cooperate with us in resolving such issues; accounts are intended for your personal or authorized organizational use only and may not be shared, sold, transferred, or otherwise made available to any third party without our prior written consent, and we reserve the right to suspend or terminate accounts that violate these requirements in order to maintain platform security, integrity, and compliance with applicable laws.

You agree to use the platform, services, and all associated features strictly in accordance with applicable laws and these Terms, and to conduct yourself in a responsible, respectful, and lawful manner at all times, as acceptable use policies are designed to define permitted and prohibited conduct in order to protect both users and the platform from misuse; accordingly, you shall not engage in any activity that is illegal, harmful, abusive, or disruptive, including but not limited to harassment, hate speech, discriminatory behavior, uploading or sharing unlawful, defamatory, or infringing content, violating intellectual property rights, attempting to gain unauthorized access to accounts, systems, or data, introducing malicious code, or interfering with the security, integrity, or performance of the platform or its services; you further agree not to misuse the platform in any manner that could harm other users, coaches, analysts, or corporate clients, and to comply with all applicable policies and guidelines issued by the Company from time to time; we reserve the right to monitor compliance, investigate violations, and take appropriate action, including suspension or termination of access, in order to maintain a safe, secure, and trustworthy environment for all users.

The services provided through our platform are designed to support mental fitness, personal growth, and resilience, and are strictly non-clinical in nature; accordingly, our coaches and analysts do not provide therapy, counselling, psychological treatment, medical advice, diagnosis, or any form of licensed healthcare service, and no coach-client relationship shall be construed as a therapist-patient or medical relationship, as coaching is intended for goal-setting, awareness, and personal development rather than treatment of mental health conditions; by accessing or using our services, you acknowledge and agree that coaches on the platform are not licensed therapists or medical professionals (unless explicitly stated otherwise outside the platform), and that coaching is not a substitute for professional mental health care, psychiatric support, or medical treatment; if you are experiencing significant emotional distress, mental health concerns, or a crisis, you are advised to seek assistance from a qualified healthcare provider or licensed professional, and you agree that your use of the platform is voluntary and based on a clear understanding of the scope, limitations, and intended purpose of non-clinical coaching services.

Our platform provides access to online coaching sessions, mental fitness content, educational programs, and related services by connecting users with independent coaches and analysts, and all such services are delivered through a technology-enabled marketplace designed to facilitate interactions between users and service providers; accordingly, the Company acts solely as an intermediary or facilitator and does not employ, control, or directly provide the coaching services, as platforms are generally recognized in law as entities that enable interactions without directly delivering the underlying services, thereby limiting their role to facilitation rather than provision; all coaches and analysts operate as independent professionals and are solely responsible for the services they offer, including the quality, outcomes, and representations made; while we strive to maintain a high standard of experience and vetting, we do not guarantee any specific results, outcomes, or improvements from the use of the platform or participation in coaching programs, as results may vary based on individual circumstances, engagement, and other external factors, and by using the platform, you acknowledge and accept the nature, scope, and limitations of the services provided.

All intellectual property rights in and to the platform, including but not limited to logos, trademarks, text, graphics, designs, software, content, and overall look and feel, are owned by the Company or its licensors and are protected under applicable copyright, trademark, and intellectual property laws, and nothing in these Terms shall be construed as transferring any ownership rights to you; you are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the platform and its content solely for its intended purpose in accordance with these Terms, and you shall not copy, reproduce, distribute, modify, create derivative works from, or commercially exploit any content without prior written consent, as intellectual property clauses are intended to clearly define ownership and permissible use of platform content; any content submitted, uploaded, or shared by you on the platform, including reviews, feedback, or other user-generated content, remains your property, however, by submitting such content, you grant the Company a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and distribute such content to the extent necessary to operate, improve, and promote the platform, thereby ensuring the platform can function effectively while respecting user ownership rights.

Paid services or subscriptions (if any) are billed as stated at purchase. Monthly fees are non-refundable, but you can cancel anytime (service continues until period end). Annual subscriptions may allow a pro-rated refund within 30 days if unused.

Our standalone Refund & Cancellation Policy is published at /refund-cancellation and forms part of how we handle refunds, cancellations, and billing for eligible purchases. In general, we comply with applicable consumer laws.

We reserve the right to modify, update, or revise these Terms at any time to reflect changes in our services, business practices, or legal requirements, and such modifications will be effective upon being posted on the platform or communicated to users through appropriate means, including email or prominent notices on the website; where changes are material, we will make reasonable efforts to notify users in advance to ensure transparency and informed decision-making, as modification clauses typically require adequate notice and an opportunity for users to review updated terms; it is your responsibility to review these Terms periodically, and your continued access to or use of the platform after any updates constitutes your acknowledgment and acceptance of the revised Terms, thereby forming a valid and binding agreement under applicable laws; if you do not agree with any modifications, you must discontinue use of the platform and services, ensuring that users retain control while allowing the Company to adapt its terms in a lawful and commercially reasonable manner.

The platform, including all coaching services, content, and features, is provided on an “as is” and “as available” basis without any representations or warranties of any kind, whether express or implied, including but not limited to warranties of accuracy, reliability, availability, fitness for a particular purpose, or non-infringement, as such clauses are intended to clearly establish that no guarantees are being made regarding the performance or outcomes of services; we do not warrant or guarantee that participation in coaching sessions, programs, or use of the platform will result in any specific personal, professional, or wellness outcomes, as results depend on individual effort, engagement, and external factors beyond our control; you acknowledge and agree that your use of the platform and services is entirely at your own risk, and that the Company does not make any assurances that the platform will be uninterrupted, error-free, or meet your expectations, thereby setting clear boundaries of responsibility and limiting liability in accordance with applicable laws.

To the maximum extent permitted under applicable laws, including the Indian Contract Act, 1872, the Company, its affiliates, directors, employees, and service providers shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, business interruption, loss of data, or reputational harm, arising out of or in connection with your use of the platform, coaching services, or any related interactions, as limitation of liability clauses are designed to restrict the type and extent of damages recoverable and allocate commercial risk between parties in a reasonable manner; without prejudice to the foregoing, to the extent liability cannot be excluded, the total aggregate liability of the Company for any claims arising under these Terms shall be limited to the amount paid by you for the relevant services, if any, during a defined period, and your sole and exclusive remedy in case of dissatisfaction or dispute shall be to discontinue use of the platform and seek a refund, if applicable, strictly in accordance with our refund policy; nothing in this clause shall exclude or limit liability where such exclusion is not permitted by law, ensuring that this provision remains enforceable, reasonable, and compliant with applicable legal standards while protecting the Company from disproportionate financial exposure.

We reserve the right to suspend, restrict, or terminate your account and access to the platform at any time, with or without prior notice, in the event of a breach of these Terms or any applicable laws, including but not limited to misconduct such as harassment, fraudulent activity, misuse of the platform, or violation of acceptable use policies, as termination clauses are a standard contractual mechanism that define the conditions under which a business relationship may be lawfully ended; you may also terminate your account at any time by contacting our support team or following the account closure process available on the platform; upon termination, your right to access and use the platform and services will immediately cease, however, certain provisions of these Terms shall survive termination as required by law, and any personal data associated with your account will be retained, deleted, or anonymized in accordance with our Privacy Policy and applicable legal obligations; termination shall not affect any accrued rights, obligations, or liabilities prior to the effective date of termination, thereby ensuring a clear, fair, and legally compliant exit mechanism for both parties.

These Terms shall be governed by and construed in accordance with the laws of India, and subject to the provisions set out herein, any disputes, claims, or controversies arising out of or in connection with the use of the platform, services, or these Terms shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra, as parties to a contract are legally permitted to choose the governing law and jurisdiction to ensure clarity and enforceability of contractual obligations; without prejudice to the foregoing, the Company may, at its discretion or where required under applicable agreements, refer disputes to arbitration in accordance with the Arbitration and Conciliation Act, 1996, and where arbitration is invoked, the seat and venue of arbitration shall be Mumbai, India, and the proceedings shall be conducted in English, as arbitration clauses are recognized as valid and binding mechanisms for dispute resolution when clearly agreed upon by the parties; by agreeing to these Terms, you acknowledge and accept the jurisdiction, governing law, and dispute resolution mechanism specified herein, thereby ensuring legal certainty, efficient dispute handling, and alignment with applicable Indian legal principles.

The Company shall provide corporate wellness services, including but not limited to coaching programs, mental fitness initiatives, organizational analytics, and related platform-based services, as agreed between the parties and further detailed in the applicable Master Services Agreement (“MSA”), Statement of Work (“SoW”), or commercial proposal, which shall specify the scope, deliverables, timelines, and performance expectations; the Client acknowledges that the Company operates as a facilitator connecting the Client with independent coaches and analysts, and that all services are delivered in accordance with the agreed SoW, which forms an integral part of this Agreement, as clearly defined scope and deliverables are essential to ensure enforceability and avoid ambiguity in contractual obligations under Indian contract law.

The Client agrees to pay all fees as specified in the applicable SoW or commercial agreement, which may include one-time onboarding or setup fees, recurring subscription charges, per-employee or per-session pricing, or any other agreed commercial model, and all invoices shall be issued by the Company in accordance with the agreed billing cycle and shall be payable within the stipulated timeline (e.g., net 30 days from invoice date), failing which the Company reserves the right to charge interest on delayed payments at a commercially reasonable rate and/or suspend services until payment is received; the Client shall ensure that accurate billing and invoicing information is provided, and all payments shall be made without set-off or deduction unless required by law, thereby ensuring financial clarity and predictability in line with standard commercial contract practices.

This Agreement shall commence on the effective date specified in the applicable SoW and shall continue for an initial term (for example, twelve (12) months), unless terminated earlier in accordance with these Terms, and shall thereafter automatically renew for successive renewal periods of equal duration unless either party provides written notice of non-renewal within a specified period (e.g., 30 days prior to expiry); continued access to or use of the services beyond the renewal date shall constitute acceptance of the renewed term and any updated commercial terms, thereby ensuring continuity of services while providing both parties with a structured exit mechanism.

All intellectual property rights in and to the Platform, including training materials, frameworks, methodologies, content, software, and analytics tools, shall remain the exclusive property of the Company or its licensors, and nothing in this Agreement shall transfer ownership of such rights to the Client; the Client shall retain ownership of any proprietary data, materials, or content provided by it for the purposes of service delivery, and any jointly developed materials or outputs shall be governed by the specific terms agreed in the SoW or separate written agreement, as intellectual property clauses in commercial contracts are designed to clearly define ownership boundaries and prevent disputes over usage rights.

Each party agrees to maintain the confidentiality of all non-public, proprietary, or sensitive information disclosed by the other party in connection with this Agreement, including but not limited to business strategies, employee data, financial information, and technical details, and shall not disclose such information to any third party except as required for the performance of obligations under this Agreement or as required by law; such confidentiality obligations shall survive termination of the Agreement for a reasonable period, and both parties shall implement appropriate safeguards to protect such information, as confidentiality clauses are critical in B2B agreements to protect trade secrets and sensitive business data.

Each party agrees to indemnify, defend, and hold harmless the other party, its affiliates, directors, employees, and representatives from and against any claims, losses, damages, liabilities, costs, or expenses (including reasonable legal fees) arising out of or in connection with its breach of this Agreement, negligence, misconduct, or violation of applicable laws, as indemnity clauses in commercial contracts function as a mechanism to allocate risk and ensure that a party responsible for a loss bears the financial consequences of such loss ; such indemnification obligations may extend to third-party claims and shall be subject to the terms, conditions, and limitations specified herein, thereby providing a clear framework for risk allocation and dispute resolution.

The services, platform, and all related deliverables are provided on an “as is” and “as available” basis, without any representations or warranties, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement, and the Company does not guarantee any specific outcomes, results, or performance improvements arising from the use of its services, as outcomes depend on multiple factors including employee participation and organizational context, thereby limiting expectations and aligning with standard commercial practices in service agreements.

To the maximum extent permitted under applicable law, neither party shall be liable to the other for any indirect, incidental, consequential, or special damages, including loss of profits, revenue, business opportunities, or goodwill, and the total aggregate liability of either party arising out of or in connection with this Agreement shall be limited to a specified amount, typically not exceeding the total fees paid or payable under the Agreement during a defined period, as limitation of liability clauses are widely recognized in Indian commercial contracts as valid mechanisms to allocate financial risk and prevent disproportionate exposure ; provided that such limitations shall not apply in cases of fraud, willful misconduct, or liabilities that cannot be excluded under applicable law.

Neither party shall be liable for any failure or delay in the performance of its obligations under this Agreement to the extent such failure or delay is caused by events beyond its reasonable control, including but not limited to natural disasters, pandemics, acts of government, labor disputes, or technical failures, provided that the affected party promptly notifies the other party and takes reasonable steps to mitigate the impact of such events; performance obligations shall be suspended for the duration of the force majeure event, thereby ensuring fairness and flexibility in unforeseen circumstances.

This Agreement shall be governed by and construed in accordance with the laws of India, and any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra, or may, at the Company’s discretion or as mutually agreed, be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996, with the seat and venue of arbitration in Mumbai and proceedings conducted in English, thereby ensuring legal certainty, efficiency, and alignment with established dispute resolution frameworks in commercial contracts.